You can reach our support team via email at info@biofitra.com or by phone at +7 (705) 2706715. For structured inquiries, please use the contact form on our contact page.

Our standard service level agreement guarantees an initial response within 24 business hours for all support requests related to course materials and platform access.

If your issue requires escalation, please reply directly to your initial support ticket or contact us by phone. We prioritize and categorize issues based on our resource management framework.

We maintain a comprehensive FAQ section on our website, organized by topic such as evaluation models and planning processes. Visit our contact page for a direct link.

Yes, support for implementing analytical systems and allocation frameworks discussed in our courses is available through scheduled consultations. Details are available on the services page.